Refund policy
Return and Refund Policy
Dog Psychology 101 offers made-to-order merchandise, digital education, online courses, live support access, and live event tickets. Because these products and services are fulfilled differently, the return and refund terms vary by purchase type as explained below.
Made-to-Order Merchandise
All apparel, hats, and other physical merchandise are produced specifically for each order. Because these products are made to order, we do not accept returns or exchanges for:
• Incorrect size selection
• Incorrect color selection
• Change of mind
• Buyer’s remorse
Please review the product description and size guide carefully before placing your order.
Damaged, Defective, Misprinted, or Incorrect Items
If your merchandise arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery at:
info@dogpsychology101.com
Please include:
• Your name
• Your order number
• A description of the problem
• Clear photographs showing the item and the issue
After the issue is reviewed and confirmed, we will provide an appropriate replacement or refund. You do not need to return the affected item unless we specifically instruct you to do so.
Please do not mail merchandise back to Dog Psychology 101 or to the fulfillment facility without contacting us first.
Incorrect Addresses and Unclaimed Packages
Customers are responsible for entering a complete and accurate shipping address. Orders returned because of an incorrect or incomplete address, or because the package was not claimed, may require payment of additional shipping charges before the order can be resent.
If a return is authorized for any reason other than a confirmed damaged, defective, misprinted, or incorrect item, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable. Dog Psychology 101 is not responsible for return packages that are lost or damaged in transit, so we recommend using a trackable shipping method.
Event Tickets
All live event and masterclass tickets are non-refundable.
However, tickets are transferable. If you are unable to attend, you may transfer your ticket to another person. To request a ticket transfer, please contact us before the event begins at:
Please include your name, order number, and the name and email address of the person receiving the ticket.
Dog Psychology 101 is not responsible for arranging payment or reimbursement between the original ticket holder and the person receiving the transferred ticket.
If an event is postponed or rescheduled, your ticket will automatically transfer to the new date. If Dog Psychology 101 cancels an event and does not provide a rescheduled date, refund or credit options may be provided at our discretion.
Digital Products and Courses
Digital products, online courses, downloads, and educational materials are non-refundable once purchased, accessed, downloaded, or delivered.
Questions
If you have questions about your order, please contact: